Refund policy

Engineers can pay only for an optional early retake, and early retakes are not on sale at the moment. Looking for a job, your free sittings, and being shared with a company are always free. Employers pay for the plans on the pricing page.

Employer plans

• The first role is free, so there is nothing to refund.
• Not used yet: if you ask within 7 days of paying and have not opened a role or sent an invite under the plan, we refund it in full.
• Charged twice: the extra payment is refunded in full.
• A fault on our side stopped you using the plan for a long stretch: we extend the plan or refund the unused part, whichever you choose.
• Once a role is opened or invites are sent, the plan is in use and is not refunded, except for a fault on our side. Plans never renew on their own, so there is nothing to cancel.
• Refunds include the GST charged on the amount refunded.

Early retakes for engineers

• One early retake costs ₹299, all taxes included. The price is shown before you pay, and nothing is added at checkout.
• An early retake lets you sit the questions and code task again before your free 30-day date. It does not move that date.
• Recruiters always see your best sitting from the last 6 months and how many sittings it is the best of. A retake never lowers what they see.
• Paying does not guarantee a shortlist, an interview, or a job.
• Payments are handled by Zoho Payment Technologies Private Limited. We never see or store your card, UPI, or bank details. We keep the order ID, payment ID, amount, and date, as tax and accounting law requires.

When you get your money back

• Not used yet: a full refund, on request, any time before you start the retake.
• Charged but no retake appeared: it usually appears within a few minutes. If it does not, we refund you in full.
• Charged twice: the extra payment is refunded in full.
• A fault on our side stopped the sitting: you choose a full refund or a new retake.
• Once you start the retake, the questions have been shown and it cannot be refunded, except for a fault on our side.
• Erasing your account: ask for a refund of any unused retake first. We refund it before erasing.

How to ask

Use the request form, choose “Grievance”, and include the payment ID from your Zoho Payments receipt or the invoice number, or email grievance@untilseen.com. We acknowledge within 48 hours and decide within 7 working days. Approved refunds go back to the way you paid; your bank may take another 5 to 7 working days to show it.

If you are not satisfied, you can go to the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the consumer commission. Seller: Potpally Vinay.